Your calls, customers, and data are sensitive. Here’s how we protect them — and how to report a concern.
Businesses trust AI Dispatchers with their phone lines and their customers’ information — including in regulated fields like healthcare and legal. We treat that responsibility as core to the product, not an afterthought.
Data is encrypted in transit using TLS and encrypted at rest using strong, industry-standard algorithms. Call audio, transcripts, and customer details are protected both while moving across the network and while stored.
We follow the principle of least privilege: team members get only the access their role requires, protected by strong authentication. Administrative access is logged and monitored, and credentials are never shared.
The service runs on reputable cloud infrastructure with physical security, network isolation, automated backups, and continuous monitoring. We maintain redundancy designed to keep your line answered even during disruptions.
We collect only what we need to run the service, retain it only as long as necessary, and never sell personal information. Customers can request export or deletion of their data. See our Privacy Policy for full detail.
Because a missed call is a lost customer, uptime is a security concern too. We monitor the platform around the clock and design for graceful failover so calls keep getting answered.
If you believe you’ve found a security vulnerability, we want to hear from you. Email [email protected] with details and steps to reproduce. Please give us a reasonable chance to investigate and fix the issue before any public disclosure. We’re grateful to researchers who help keep our customers safe.
Questions about this page? Email [email protected] or call (888) 796-7776.
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